You did the visit, sent the price... then nothing. A two-message follow-up habit wins a surprising share of those silent quotes.
24 July 2026 · 4 min read
A quote that gets no answer feels like a no. Usually it is not — it is a busy customer, a delayed decision, or your message sliding down a full inbox. The trades that follow up win those jobs; the ones that wait politely do not.
They are comparing quotes and stalled. They are waiting on a partner or landlord. They simply forgot. Almost none of it is rejection — and every one of those states responds well to a short, friendly nudge.
Three days after quoting: "Just checking the quote came through OK — happy to answer anything." About a week later: add something useful — "we've had a slot open up for the week of the 12th if that helps timing." Two touches, spaced, each carrying value. That is the whole system; it takes under a minute per quote.
Because GraftG quotes are sent through WhatsApp, the follow-up lives in the same thread the customer already has open — no email to compose, no formality to summon. Reply QUOTES to see your recent quotes and who has gone quiet; the quotes guide covers the flow.
Reply ACCEPT and the quote becomes an invoice — deposit slice first if you have taken the deposit advice. The follow-up wins the job; the same thread finishes the paperwork.
First touch about three days after sending, while the conversation is warm. A second, value-adding message around a week later. Beyond that, a final note when the quote is about to lapse closes the loop politely.
No — it looks organised, which is precisely what customers want from someone about to work on their house. Short, useful and unapologetic messages read as professionalism, not pressure.
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