GraftG does the awkward chasing, so you don’t have to.
Two things tradespeople hate doing: chasing late payers and asking for reviews. GraftG (on the Pro plan) does both by email, in your name — but only once you switch each one on in Settings (Automatic customer emails). Both need the customer’s email address in your customer book.
Go to app.graftg.co.uk/settings → Automatic customer emails and tick Payment reminders, Google review requests, or both. Nothing goes to your customers until you do. Untick a box to stop that chaser for everyone.
When an invoice goes past its due date, GraftG emails the customer an escalating sequence: a friendly note at 1 day overdue, a polite follow-up at 7, a firm reminder at 14, and a final reminder at 21 days. Each step is sent once. If we don’t have the customer’s email, you get a "chase this" prompt instead.
Statutory late-payment interest (the Late Payment of Commercial Debts (Interest) Act 1998) only applies when your customer is a business. So GraftG treats every customer as a homeowner unless you say otherwise: their final reminder is firm but makes no legal threat. Mark a business customer on the invoices page (Customers → Business) or text CUSTOMER followed by their name and BUSINESS, e.g. CUSTOMER Acme Builders Ltd BUSINESS — their final notice then mentions statutory interest and compensation.
When an invoice is marked paid, GraftG emails the customer asking for an honest Google review — on the day, and once more a week later. Every customer gets the same request, whatever the job, so it never only invites happy customers. Every email has an unsubscribe link: anyone who uses it never gets another review request from your business. Set your Google review link in Settings — or text REVIEW LINK followed by the link, e.g. REVIEW LINK https://g.page/r/…
Agreed a payment plan, or a job in dispute? Text STOP CHASING and the invoice number (e.g. STOP CHASING 0012), or tap "Stop chasing" on the invoices page. GraftG sends no more payment reminders or review requests for that invoice; the invoice itself is unchanged. START CHASING 0012 switches them back on.
STOP CHASING 0012START CHASING 0012CUSTOMER <name> BUSINESSREVIEW LINK <link>They are sent by GraftG on your behalf and signed with your business name, with a small "Sent by GraftG" note at the bottom.
Mark the invoice paid (reply PAID and the number, or it happens automatically when they pay online) and the reminders stop.
No. If you used GraftG before the switches arrived, both start ticked, so nothing changes for you. Check Settings → Automatic customer emails and untick any you don’t want, and mark your business customers so their final notice is right.
No. GraftG keeps the opt-out for good and won’t send that address another review request from your business. Payment reminders are not affected.
In Google Business Profile, choose "Ask for reviews" and copy the short link. Paste it into Settings at app.graftg.co.uk/settings, or text REVIEW LINK followed by the link to your GraftG number.
Both chasers are included on the Pro plan (£24/month).
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